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Frequently Asked Questions

Do I need a reservation?

Yes, reservations are required. Summer recreation has grown in popularity and equipment books up fast — we strongly recommend booking online in advance to secure your rental.

How do I cancel or modify my reservation?

Cancellations must be made at least 48 hours before your arrival date to receive a full refund. Cancellations made within the 48-hour window will not be refunded. No-shows will not be refunded. If weather or water conditions are unfavorable and we need to call off the rental, you’ll have the option to reschedule for a later date or receive a full refund.

Do you offer delivery?

Yes. As a courtesy with each delivery, our staff will help you get set up and spend 15–20 minutes making sure you’re comfortable and familiar with the equipment. Please contact us for a delivery quote.

Can I pick up my rental instead?

Yes, you’re welcome to pick up and drop off equipment directly at our location.

Can I take my rental to a different lake or location?

We offer tow & go packages for our stand-up paddleboards, giving you the flexibility to transport them to your desired location. Kayaks are not equipped for off-site transportation.

What if something breaks during my rental?

You are not responsible for mechanical failures. If equipment malfunctions during your rental through no fault of your own, we’ve got you covered.

This my first time — what should I expect?

No experience necessary! Our team will walk you through everything you need to know before you head out on the water. Safety is our top priority and we make sure every renter feels confident before they go.

How do I book?

You can book online through our website or give us a call. Online booking is the fastest way to secure your preferred date and time.