Frequently Asked Questions
Do you have a physical storefront or commercial location?
Yes, we have two locations. In Idaho, we are located at 414 E 1st Ave, Post Falls, ID 83854. Our Spokane location is at the Downtown River access under the Division St. Bridge.
Do you deliver?
Yes, we deliver to any location of your choosing (within 100 miles of Coeur D’Alene). It is $1 per mile for delivery and $1 per mile for pick up. As a courtesy with each delivery, our staff will help you get set up and spend 15 to 20 minutes making sure you are comfortable and familiar with the equipment. Please contact us for a quote. You also have the option of picking up and dropping off equipment at our location.
Do you accept reservations?
Yes. In fact, to ensure equipment availability, we strongly suggest you make your reservations at least seven days in advance.
What are your requirements to rent?
There are several requirements to obtain a rental vehicle from us:
- You must be at least 18 with a valid driver’s license to rent, but not to ride.
- We require a damage deposit with a credit card at the time of pickup. The deposit is $250 for bicycle rentals and SUP rentals, and $1000 for ATV rentals, snowmobile rentals, boat rentals and jet ski rentals. The deposit is only a hold on the funds, and you will not be charged unless there is damage to the rental equipment. We do not accept cash, checks, debit cards or bank check cards for this deposit, and the deposit has to be made in person by the card holder.
- Tow vehicle with two-inch ball and four flat-light hook ups. Ball mounts and adapters are available to rent, as are trailers for an additional fee.
You can pay with cash or with a debit/credit card.
Can I take a rental out of state?
Yes, you can take them anywhere you like, including Washington, Montana, and any other place you can think of.
How long is the deposit held?
After three business days, an “authorization” charge is posted to your credit card, but you will not be charged unless damage is done to the rental vehicle.
What is your cancellation policy?
Because reservations are highly recommended, and we may handle many requests at a time, all reservations must be canceled at least three days before the scheduled pick-up time, or you will be charged full price.
Do you offer damage waivers?
Yes, we offer damage waivers, which cover over $1,000 dollars worth of damages. Before vehicles and equipment are taken off our premises, we film any existing damage with a high-definition camera. We do not nitpick, but we do expect you to take responsibility for damage you cause.
What is considered Damage?
Anything that is broken, bent, or cracked is considered as damage done by you during your rental period. We do not fuss over small scratches, but if they are obviously caused by excessive misuse, you will be charged for the damages.
Am I responsible for mechanical failure?
No, you are not responsible for mechanical failures.